Shipping & Return Policy

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At NM Air For Life India, we aim to deliver our air purification and air sanitisation products safely and on time. This Shipping & Return Policy explains our delivery, cancellation, return, replacement and refund process.

1. Shipping Policy

We deliver our products across selected locations in India through trusted courier and logistics partners. Shipping availability may depend on product type, delivery location and serviceable pin code.

After your order is confirmed, our team will share the expected delivery timeline and shipping details with you.

2. Order Processing Time

Once the order and payment are confirmed, products are usually processed within [Add Processing Time, e.g. 1–3 business days].

Processing time may vary depending on product availability, order quantity, installation requirement and delivery location.

3. Delivery Timeline

Estimated delivery time is usually [Add Delivery Timeline, e.g. 3–7 business days] from the date of dispatch.

Delivery may take longer due to:

  • Remote location delivery
  • Courier delays
  • Public holidays
  • Weather conditions
  • Stock availability
  • Unavoidable logistics issues

NM Air For Life India will try its best to keep customers informed in case of any delay.

4. Shipping Charges

Shipping charges, if applicable, will be shared before order confirmation. Charges may vary based on product size, quantity, delivery location and courier partner.

In some cases, free shipping may be available as part of special offers or selected product purchases.

5. Delivery & Product Inspection

Customers are requested to check the package at the time of delivery. If the product packaging is damaged, opened or tampered with, please inform us immediately.

For damaged or wrong product delivery, customers must contact us within 24–48 hours of receiving the product with:

  • Order details
  • Product photos
  • Packaging photos
  • Invoice copy
  • Clear issue description

Return Policy

6. Return Eligibility

Products may be eligible for return only if:

  • Wrong product is delivered
  • Product is received in damaged condition
  • Product has a manufacturing defect
  • Product is unused and in original packaging
  • Return request is raised within the allowed time period

Return requests must be approved by NM Air For Life India before sending the product back.

7. Non-Returnable Products

Products will not be eligible for return if:

  • Product is used or installed
  • Product is damaged after delivery
  • Original packaging, invoice or accessories are missing
  • Product is modified, repaired or handled improperly
  • Return request is raised after the allowed time period
  • Product issue is caused due to wrong usage or negligence

8. Replacement Policy

If the product received is damaged, defective or incorrect, we may offer a replacement after verification.

Replacement will be processed only after the product is inspected and approved by our team. The product must be returned with original packaging, invoice, accessories and manuals.

9. Refund Policy

Refunds, if approved, will be processed after product inspection and confirmation.

Refunds may take [Add Refund Timeline, e.g. 7–10 business days] to reflect in the customer’s original payment method, depending on the bank or payment gateway.

Shipping, installation or service charges may not be refundable unless approved by NM Air For Life India.

10. Cancellation Policy

Orders can be cancelled only before dispatch. Once the product is dispatched or delivered, cancellation may not be possible.

For cancellation requests, please contact our support team as soon as possible with your order details.

11. Installation-Based Products

For products that require installation, return or replacement requests will be considered only if there is a genuine product defect or wrong product delivery.

Any damage caused during customer-side handling, wrong installation by unauthorized persons or misuse will not be covered under return or replacement.

12. Warranty Support

If the product has a warranty-covered issue after use, it will be handled as per the product warranty terms. Warranty does not mean direct return or refund.

Warranty may not cover physical damage, water damage, voltage fluctuation, misuse, unauthorized repair or normal wear and tear.

13. Contact Us

For shipping, return, replacement or refund-related queries, please contact us:

NM Air For Life India
Email: info@nmairforlifeindia.com
Website: www.nmairforlifeindia.com